HR Operations

HR Operations is essential for managing the workforce effectively and maintaining a positive work environment within your organization. It encompasses the operational tasks and processes that support the day-to-day functioning of the human resources department which directly impacts the employee experience. HR Operations supports the entire employee lifecycle and plays a crucial role in developing a company’s people strategy.

The Challenges

Systems that Support the Business: Implementing any new system, whether it’s an enterprise resource planning (ERP) system, a management system, or any other software solution, can be a complex endeavor. Many HR teams don’t have the bandwidth or experience to lead a successful system implementation.

Clear Policies: Employees often struggle in understanding policies for a myriad of reasons. Policies are often written in legal or technical language, making them difficult to understand. Employees may also not know how to apply them in specific situations, resulting in anxiety and fear of making mistakes. Striking a balance between drafting clear and concise policies and allowing autonomy can be challenging.

Efficient Processes: It can be overwhelming to evaluate and map a new process. Teams continue with outdated processes for many reasons, often due to resistance to change, insufficient resources, inadequate documentation, lack of data and metrics and failure to sustain changes.

Meaningful Data: Organizations spend significant time sifting through data, which can be inefficient and distressing. Often, HR teams do not have the systems, experience or resources to be able to collect relevant and meaningful data and then interpret the data to drive more informed decision-making.

Learn about HR operations services

  • Review, evaluate and/or recommend solutions for gaps in current technology stack.

    Implement technology or data integration solutions that streamline data collection and aggregation.

    Implement and/or configure data feeds and APIs.

    Provide training to users and ensure they understand how to use new system effectively.

    Encourage adoption by addressing any resistance to change.

  • Review necessary policies and identify the issue that the proposed policy aims to address.

    Engage various stakeholders and partners responsible for policy adoption and formulation.

    Redefine the specifics of the policy, redraft the policy and implement.

    Evaluate the policy’s effectiveness.

  • Evaluate processes for efficiency and effectiveness.

    Schedule orientation sessions with upper management to understand gaps and inefficiencies.

    Recommend and/or implement improvements.

    Facilitate routine project reviews.

    Verify that control plans are fully effective.

    Revisit to ensure team(s) understand and benefit from the changes.

    Review and adapt the process as needed.

  • Use analytics tools that help collect, analyze, and provide real-time reports.

    Provide employee training on effective data utilization and data-driven insights.

    Regularly audit, validate and/or scrub data to maintain its quality and reliability.

    Evaluate data security and practices.